We're always here via email, care.nz@cx.koh.com or fill out the form and we'll be in touch as soon as possible. Our support hours are 9am - 5:00pm AEST (Sydney) Monday to Friday.

Home

Get Started

Shop

Koh NZ

Where do you ship to?

Shipping and returns

I've forgotten my password.

What is Reviews.io?

Can you edit or delete Facebook reviews?

I have not received a reply to my ticket

Accounts and referrals

How much does delivery cost?

How long will my order take?

How can I track my order?

Do I need to sign for my parcel?

My tracking is not working

I didn't receive my Gift Voucher

Update Delivery/Shipping Address

Can I have a sample?

What payment options can I use?

Something in my order is broken or missing.

Why don't you sell in shops?

Where can I buy Koh?

Payments and refunds

What makes Koh eco friendly?

Is Koh made in Australia?

What are the ingredients of Universal Cleaner?

Why do you sell the Universal Cleaner in bulk?

Does Universal Cleaner contain palm oil?

Is Universal Cleaner septic safe?

Does the Universal Cleaner kill bacteria and germs?

Is Universal Cleaner chemical free

Do I need to do a spot test with Universal Cleaner?

What can I use Universal Cleaner for?

What surfaces should I not use Universal Cleaner on?

How does Universal Cleaner work?

Is there a use by date for Universal Cleaner?

How long does Universal Cleaner last?

My Atomiser Spray Bottle has stopped spraying

How do you wash the Mop Pads?

What can't you use Universal Cleaner on?

Surface products

Are the Dish tablets septic safe?

Is the Universal Dish Liquid pouch recyclable?

Does Universal Dish Liquid kill bacteria?

Where is Universal Dish Liquid made?

Can I use Universal Dish Liquid around grey water / bio-cycle / septic tank environments?

What are the Ingredients of Universal Dish Liquid?

Does Universal Dish Liquid have any fumes or fragrances?

What are the ingredients of Dishwashing Tabs

Dish products

Are Koh Loo Cleaner Tablets safe for septic environments?

Using our new Loo Cleaning Tablets

Do Koh Loo Cleaner Tablets have a fragrance?

Should I remove the wrapper on the Koh Loo Tablet?

How do I clean my Koh Loo Blade?

How often should I replace my Koh Loo Blade head?

How should I clean my Koh Loo Blade pot holder?

Loo products

What is Koh Universal Laundry Liquid?

Does Koh Universal Laundry Liquid deodorise fabrics?

What are the ingredients in Koh Universal Laundry Liquid ?

Is Koh Universal Laundry Liquid  pH neutral?

Can I find Koh Universal Laundry Liquid in trial or sample size?

Where is Koh Universal Laundry Liquid manufactured?

How is the quality and consistency of Koh Universal Laundry Liquid ensured?

What kind of research and development went into creating Koh Universal Laundry Liquid?

​How many loads are there in a 1.6L pouch of Koh Universal Laundry Liquid?

How does Koh Universal Laundry Liquid extend the life of fabrics?

How does Koh Universal Laundry Liquid tackle and prevent sweat marks on cuffs and collars?

How does Koh Universal Laundry Liquid make natural fibres feel softer without fabric softener?

Why is Koh Universal Laundry Liquid not as thick and viscous as regular laundry detergents?

Why/how does Koh Universal Laundry Liquid work as a stain pre-treater?

How does Koh Universal Laundry Liquid help keep clothes whiter and brighter for longer?

Does Koh Universal Laundry Liquid contain any fragrances?

How can Koh Universal Laundry Liquid save me money?

Quick Start Guide (for those who don’t like reading too many instructions)

How much should I use per load of laundry? (dosage)

Do I need to use the Koh Laundry Pump Dispenser?

Does Koh Universal Laundry work in front and top loading machines?

What temperature washes can Koh Universal Laundry Liquid be used for? (cold / hot washes)

Can I use Koh Universal Laundry as a stain pre-treater?

Do I still need to use a bleach whitening detergent with Koh Universal Laundry Liquid?

Can I use Koh Universal Laundry Liquid for both white and coloured laundry?

Can I use Koh Universal Laundry for hand washing delicate garments?

Can I use Koh Universal Laundry for sportswear and synthetic garments?

Is Koh Universal Laundry Liquid safe to use this detergent on silk or wool garments?

Can I add essential oils for a fragrance?

Can I add a fabric softener to the wash?

Can I use Koh Universal Laundry Liquid in my auto-dosing machine?

Can I pre-wash soak with Koh Universal Laundry Liquid for heavier soiled loads?

Where should I store the Koh Universal Cleaner pouch?

How is Koh Universal Laundry Liquid eco-friendly?

How does the eco-certified formula of Koh Universal Laundry Liquid benefit the environment?

How is Koh Universal Laundry Liquid different from other eco-friendly detergents on the market?

Is Koh Universal Laundry Liquid suitable for people with sensitive skin, chemical sensitivities and allergies?

Is Koh Universal Laundry Liquid suitable for septic / grey water systems?

Is the Koh Universal Laundry Liquid recyclable?

What chemicals do you mean when you say “no chemical nasties?”

Does Koh Universal Laundry Liquid contain any phosphates or parabens?

Is Koh Universal Laundry Liquid vegan, cruelty-free and not tested on animals?

Is Koh Universal Laundry Liquid biodegradable?

Is Universal Laundry Liquid compatible with Auto-dosing machines?

How to open the Laundry Pump Dispenser

Laundry products

How to use: Atomiser Spray Bottle

How to use: Spray Mop

How to use: Foaming Spray Bottle

How to use: Foaming Hand Pump

How to use: Universal Cloths

How to use: Diamond Sponges

How to use: Grout Brush

How to use: Mop Pads

How to use: Dusting Mop Pad

How to use: Dish Sponges

How to use: Loo Blade

How to open the Koh Atomiser Spray Bottle

My mop bottle is stuck | How to open

How do you wash the Universal Cloths?

How do you wash Dish Sponges?

How do you dispose of Dish Sponges?

Why would my Dish Sponges be degrading

How long should Dish Sponges last for?

How to: Dish Brush Head Replacement

How do I maintain and care for my Dish Brush?

How to put together / take apart the Spray Mop

Tools & Accessories

Can I use your essential oils around pets?

Can I add Koh Essential Oils to Protect Surface Sanitiser?

Defective / broken products

Usage

What is GECA?

What is Sensitive Choice?

Koh Sustainability

Who are Eden Reforestation Project?

Who are Good360?

Certifications

What Certifications does the Universal Cleaner have?

What does eco-certified mean?

Is Universal Cleaner allergy friendly?

Is Universal Cleaner asthma friendly?

Do you test on animals?

Is Universal Cleaner pet-friendly?

Is Universal Cleaner vegan?

Is Universal Cleaner fragrance-free?

Can I add essential oils?

How did you test the effectiveness of Protect Surface Sanitiser?

Request an SDS

Health and safety

Where do you ship to?Updated 2 months ago