We're always here via email, carenz@koh.com or fill out the form and we'll be in touch as soon as possible. Our support hours are 9am - 5:00pm AEST Monday to Friday.

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Koh NZ

At Koh, we are here to help with any questions you may have about our products. 

Koh Help Centre | We're Here To Help | Koh

Sure, we are here to help. 
We recommend you start by visiting our help centre which is a resource that we update regularly with Q&As. 
You can find answers to questions and manage an existing order.

If you can't find what you are looking for, then reach out to us.

FAQs

Thanks for reaching out! 

We're sorry to hear that you haven't received your order yet. 

Once Aus Post have picked up your parcel, they will send your tracking number directly to you when it is active.

We highly recommend that you download the Aus Post app (if you haven't already), it is super handy. It will send you notifications and status updates, so no more missed emails because of your pesky spam filter.

Where is my order

Thanks for reaching out!  

We are unable to change your shipping address once it has been sent to our warehouse and assigned to Aus Post. 📮 They will send your tracking number directly to you when it is active.

What you can do is update your address via your Aus Post account. 
When you receive an email from them with your tracking number, just click one of the options (attached)
Or simply click here to login (if you don't have an account, don't worry, you can create one. Simply set it up with the email address you use to order your items)

We highly recommend that you download the Aus Post app (if you haven't already), it is super handy. It will send you notifications and status updates, so no more missed emails because of your pesky spam filter. 

We have attached some screenshots to help you with this. Hope it helps 😀

Update Shipping address

We have sent your order to our warehouse to be fulfilled. 
Once it has been picked up by our courier, you will receive a tracking link. Please keep an eye out for that in your inbox. 
Please allow up to 5 business days during sale periods. 
Team Koh

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